At GrossPharma, we strive to provide a smooth shopping experience. If you need to cancel an order, please review our cancellation policy below.

📌 Order Cancellation

✅ Before Shipping:

  • You can cancel your order within 12 hours of placing it by contacting our customer support.
  • No cancellation charges apply if the order is not yet shipped.

✅ After Shipping:

  • Once the order is dispatched, cancellation is not possible.
  • You may refuse the delivery, but shipping charges (if any) may be deducted from your refund.

❌ Non-Cancellable Orders

🚫 Orders cannot be canceled if:

  • The product is shipped or out for delivery.
  • The order is placed under a special offer or discount.
  • The product falls under non-returnable categories (e.g., opened or used supplements).

💰 Refund for Canceled Orders

✅ If your order is successfully canceled before shipping, a full refund will be processed within 5-7 business days.
✅ Refunds will be credited to your original payment method (UPI, card, wallet, or bank account).

📞 How to Cancel an Order?

🔹 Call/WhatsApp: 📞 9990054074
🔹 Email: 📧 support@grosspharma.in
🔹 Live Chat: Available on our website